We consider ensuring the right to the protection of personal data as a fundamental commitment, therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with GDPR , as well as with any other legislation applicable on the territory of UK. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to our products and services ours, including through our website or apps available on your mobile phone.
We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.
Who we are and how you can contact us
The commercial name of the company/institution is Imperial Hats, 6 Stanbury Close, Bosham, Chichester, PO18 8NS, VAT Registration Nr. GB449052880.
For the purposes of data protection legislation, we are the controller when we process your personal data.
As we are always open to your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the data protection officer of our company/institution at the e-mail address info@imperialhats.co.uk – with the mention: attention of the Data Protection Officer (DPO).
What categories of personal data we process
We generally collect your personal data directly from you, so you have control over the type of information you give us. By way of example, we receive information from you as follows:
If you subscribe to our newsletter, you send us: your e-mail address, your first and last name;
If you create an account on our platform, you provide us with: your email address, first and last name;alternate email address, etc.;
If you purchase products from our platform, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
We may also collect and further process certain information about your behaviour while visiting our website or using the smartphone application in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section regarding the purposes of processing below.
We have Google analysis scripts which in turn broadcast cookies to analyse all traffic to this site. This is the purpose for which information about how you use our website is sent to Google (from which websites you came to us, which pages you visited, the duration of your visit, etc.), so that we can analyse this information with the purpose of improving our services.
On our website and smartphone application we may store and collect information in the form of cookies and similar technologies in accordance with the Cookie Policy.
We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data.
What are the purposes and grounds of the processing
We will use your personal data for the following purposes:
To provide services for your benefit
This general purpose may include, as appropriate, the following:
1) Account creation and administration within our online platform;
2) Order processing, including pickup, validation, shipping and
their invoicing;
3) Solving cancellations or problems of any nature related to o
order, to the purchased goods or services;
4) Returning the products according to the legal provisions;
5) Reimbursement of the counter value of the products according to the legal provisions;
6) Ensuring support services, including offering
The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between us and you. Also, certain processing subsumed for these purposes is required by applicable law, including tax and accounting law.
To improve our services
We always want to give you the best online shopping / communication experience. For this, we may collect and use certain information related to your Shopping behaviour, we may invite you to complete satisfaction surveys following the completion of an order, or we may conduct, directly or with the help of partners, studies and market research.
We base these activities on our legitimate interest in carrying out commercial activities, always taking care that your fundamental rights and freedoms are not affected.
For marketing
We want to keep you informed about the best offers for the products/services that interest you. In this regard, we may send you any type of message (such as: e-mail/SMS/telephone/mobile push/web push/etc.) containing general and thematic information, information regarding products similar to or complementary to those we you have purchased them, information about offers or promotions, information about products added to the “My Account/Cart” section or the “Account/Favourites” section or you have shown interest in purchasing them, as well as other commercial communications such as research market and opinion polls, and we may display personalized recommendations on the website and in the smartphone application. In order to provide you with information of interest to you, we may use certain data regarding your purchasing behaviour (e.g. products viewed / added to Wishlist / purchased) to create a profile for you. We always ensure that this processing is carried out in compliance with your rights and freedoms and that the decisions made on the basis of them do not have legal effects on you and do not similarly affect you to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by contacting us at our address using our contact details.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop processing your personal data for marketing purposes, and we will comply with your request.
To defend our legitimate interests
There may be situations where we will use or share information to protect our rights and business.
These may include:
-Measures to protect the website and users of our platform against cyber attacks;
-Measures to prevent and detect fraud attempts, including transmission of information to the competent public authorities;
-Measures to manage various other risks.
The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.
How long we keep your personal data
As a general rule, we will store your personal data for as long as you have an account on our platform. You can at any time ask us to delete certain information or to close your account permanently, stating that such data cannot be recovered.
To whom we transmit your personal data
As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:
– to companies within the same group of companies as ours;
– courier service providers;
– if we sell products online;
– payment/banking service providers;
If we are under a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We will establish technical and procedural measures to protect and ensure the confidentiality, integrity and accessibility of your processed personal data; We will prevent unauthorized use or access and prevent breaches of the security of personal data in accordance with applicable law.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to the standards regarding the security of data on our servers.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet in general or through other public networks is not completely secure, there is a risk that the data will be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights do you have?
The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You can request access to your data, correct any mistakes in our files and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or go to court. Where appropriate, you may also benefit from the right to request the erasure of your personal data, the right to restrict the processing of your data and the right to data portability.
Rights concerned / Description
Access – You can ask us:
– to confirm whether we are processing your personal data;
– to provide you with a copy of this data;
-to provide you with other information about your personal data, such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, where we obtained your data, to the extent that the information has not already been provided to you by this notice.
Rectification – You can ask us to rectify or complete your inaccurate or incomplete personal data. We may attempt to verify the accuracy of the data before rectifying it.
Data Deletion- You may ask us to delete your personal data/account from our platform permanently without any prior explanation. Attention: Data cannot be recovered later.
Data Portability – You can ask us to provide your personal data in a structured, commonly used and machine-readable format, or you can request that it be “ported” directly to another data controller.
Objection – You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.
You can also object to the processing of your data for direct marketing purposes (including profiling) at any time without giving any reason, in which case we will stop this processing as soon as possible.